Refund Policy
Refund Policy
At Bianca Blue New York, your satisfaction is our top priority.
We are committed to ensuring that you are completely satisfied with every purchase you make. If, for any reason, you are not entirely satisfied with your purchase, we're here to assist you.
Please review our refund policy below for more information on how to proceed with a return and receive a refund.
Returns Process
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Contact Us: If you wish to initiate a return, please contact our customer service team at customerservice@biancabluenewyork.com or reach out to us via WhatsApp at +1 786 281 32 27. We will provide you with instructions and a return shipping address.
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Timeframe: You have 30 days from the date of purchase to initiate a return and request a refund.
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Packaging: Ensure that the item(s) you wish to return are unused, in their original packaging, and in the same condition as you received them.
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Shipping: You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
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Notification: Once we receive your returned item, we will inspect it and send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
Refund Process
If your return is approved, a refund will be immediately processed to your original method of payment or credit card. The refund will be applied automatically, and you will receive an email confirmation.
Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.
Exclusions and Conditions
- Discounts/Sales Items: Please be aware that certain offers or discounts may not be applicable to sales items. Only one offer can be applied at checkout, and once an offer has expired, it cannot be honored. Discounts cannot be applied to a purchase that has already been made.
Contact Us
If you have any questions or encounter any difficulties with your refund, please don't hesitate to reach out to our customer service team at customerservice@biancabluenewyork.com or via WhatsApp at +1 7862813227. We are here to assist you and ensure a positive shopping experience.
Thank you for choosing Bianca Blue New York. Your satisfaction is our priority.
